Rosenberger A.P.

Customer Service

Rosenberger's network of customer service centers includes the domestic China Customer Service Center and the Asia-Pacific Customer Service Center. Please contact the relevant service center based on your location or distribution channel. For enquiries about our products, please direct them to the Asia-Pacific Customer Service Center.
The working hours of our customer service centers are: Monday through Friday 9:00 AM to 5:30 PM.
 

Alternatively, you can send us an email at (info@rosenbergerap.com) for help. We will respond to you promptly!
About Rosenberger Customer Service Center
Rosenberger Customer Service Center is a dynamic and responsive team. We provide sales and customer support services in the Asia Pacific region. Our comprehensive service involves the operation and coordination of the entire selling process, from pre-sales to after-sales support. Some of the key services we provide are price quotation, order fulfillment, logistics coordination, import/export handling and after-sales service and maintenance.
Our point-to-point services for each account cater to a very diverse set of customer requirements in an effort to build a "professional, perfect/holistic, and process-driven" service network.
Significance of Customer Service
Customer service is the key interface between our customers and various functions in the company. Through contact with our customers, we are able to understand their needs, meet their demands and provide better solutions. Customer service is here to ensure that our customers are happy and satisfied with our products and solutions.
Service Commitments to our Customers
Enthusiastic;
Warm greetings and serious handling of all enquiries with courtesy;
Professional;
Provide a one-stop service for quotation, ordering, shipping and after sales support in a professional manner;
All Rounded Care;
Take the initiative to provide responsive and efficient services. Satisfaction surveys are carried out twice a year to ensure high quality standards are maintained;
Quick Response;
Provide product datasheet or catalogues on the same day upon request;
Reply to enquiries within 48 hours;
Purchase order confirmation within 2 working days from date received;
Initial reply to customer complaints within 24 hours.
Customer Service Targets
Rosenberger has established a set of customer service processes as part of the standardized customer service management system.
Specific objectives:
1. To serve as a window to external contacts;
2. To establish a customized service approach for each account;
3. To improve service quality;
4. To increase efficiency;
5. To reduce management costs;
6. To improve customer relationship management;
7. To provide analysis on information collected.